MRI Worldwide Hong Kong Ltd

MRI China Group - CCH/ChinaSTAFF "Recruitment Firm of the Year" 2003, 2005, 2006, 2007 and 2009

Ironclad Integrity, Resourcefulness, Cultural Sensitivity and Industry Rapport

MRI China Group (www.mri-china.com) is a leading regional solutions consultancy, and a member of MRINetwork (www.mrinetwork.com), one of the largest and most successful recruitment organizations in the world with over 1,100 offices in more than 35 countries.

At MRI China Group, we provide human resources solutions ranging from retained executive search and recruitment, talent mapping analysis, resourcing diagnostic reviews, innovative candidate management and attraction strategies, recruitment process management, to recruitment training for clients in all major industries.

From permanent retained or contingency search, to contract staffing, to large-scale project solutions, MRI China Group delivers the solutions you want - with the flexibility you demand
Director - Asia Pacific, Global Operation Excellent (Shanghai, China)

Our client is the world's largest online marketplace with headquarter in the U.S.


As a result of ongoing growth they seek to recruit an experienced, high caliber professional to join the Global Operation Excellent team as Director - Asia Pacific. Reporting to the headquarter in the U.S., and the position is based in Shanghai, China.

Scope of Responsibilities:

* Lead Kaizen events;
Focus Operational Excellence efforts to generate improvement in the customer experience as measured by Net Promoter Score;
- Operationalize NPS methodology to drive execution in an effective, scalable, and repeatable way;
- Increase loyalty of buyers and sellers, creating differentiation as measured by NPS scores and market share;
- Build NPS passion, understanding and usage in all facets of the organization;
- Effectively manage resource conflicts, mediate highly complex and sometimes conflicting issues involving multiple groups (e.g. increasing buyer and seller loyalty);
Define productivity opportunities yielding year-over-year cost improvement with direct involvement in delivering targets;
* Enable reinvestment in customer experience;
- Lead benchmarking efforts and provide insight into opportunities to improve cost structure and process effectiveness;
- Link productivity gains to customer experience delivery and reinvestment;
Lead an ongoing effort to transform processes and employee mindset to drive efficiency and effectiveness throughout the organization;
- Design, build and empower a culture focused on efficient delivery of high quality customer experience to grow the business;
- Build, train and mentor a high performing team of operational excellence professionals and lead, integrate and manage the activities of global and regional operational excellence professionals worldwide;
- Develop strong working relationships with senior executives in the business;
* Provide opportunities to bring operational excellence into the daily routines;
* Hire, develop and retain outstanding individuals for the organization.

Candidate Specifications:

* Must be a current Master Black Belt level;
* Degree in Engineering or Finance related field;
* Advanced degree (MBA) or commensurate experience;
* 10-15 years of well rounded management experience;
* Minimum 10 years of successful executive level experience leading operational excellence in multinational technology based business;
* Must have led Kaizen events;
* Must have experience with visual workflow;
* Experienced in successfully managing a centralized function within a fast paced, decentralized business environment;
Expert knowledge of Six Sigma and NPS methodology and implementation;
* Strong focus on planning and effective change management;
Demonstrated team building and motivation skills;
Strong financial and analytical skills with ability to move quickly from insight to action;
* Work well in a team environment;
* Ability to adhere to highest ethical standards;
* Exceptional interpersonal and communication skills in English.

Qualified and interested parties please apply with your CV and latest salary in WORD format to resume@mrihk.com , quoting reference HK-IT-WG-2010-10.

Please note, that while MRI China Group welcomes and appreciates all candidate response, volume of replies allows us to respond to short-listed candidates only. Resumes are collected for recruitment purposes only.

Summary
Career Level Senior
Yr(s) of Exp 10 years
Qualification (N/A)
Industry Media/Publishing/Printing
Job Function Media & Advertising > Others
Location Overseas
Salary Not Specified / Negotiable
Employment Type Full Time, Permanent